Payments on ExusTrans – How Billing and Invoicing Works
This guide explains how payments, invoices, and responsibilities work on ExusTrans.
🏢 1. Approved Customers (Invoice-Based Billing)
Some large and verified companies are granted Approved Customer status. These are established business partners with proven financial reliability, such as:
💼 How Approved Customers Pay
Approved customers:
- Do not need to pay online for each order
- Receive consolidated invoices
- Pay by bank transfer according to agreed terms
📅 Invoice Schedule for Approved Customers
Invoices for approved customers are issued twice per month:
- 1st to 15th → Invoice on the 16th
- 16th to end of month → Invoice on the 1st of next month
- Includes completed orders, extra costs, and VAT
- Usually payable within 30 days
💳 2. Standard Customers (Online Payment Required)
All users who are not approved customers must pay for transport services using the ExusTrans online payment system.
📌 Payment Rules for Standard Customers
- Payment before delivery, or
- Payment within the agreed period with the carrier
- Use of ExusTrans secure payment system
- Payment confirmation required before transport continues
🧾 Invoices for Standard Customers
Even when paying online, standard customers receive official ExusTrans invoices twice per month for accounting and tax purposes.
💬 3. Payment Options for Customers
ExusTrans provides multiple ways for customers to complete payments easily and securely.
📱 Payment via Chat
- Click the payment button in order chat
- Review negotiated price and extra costs
- Complete payment securely
- Payment is automatically linked to the order
🛒 Checkout via Navigation Bar
- Access pending payments
- Select multiple orders
- Pay several invoices at once
- View payment history
🚚 4. Carrier Payments – How Transport Companies Are Paid
All carriers working through ExusTrans are paid directly by ExusTrans, not by customers.
🔄 Carrier Payment Process
- Customer pays ExusTrans
- Payment is verified
- Transport is completed
- Funds are transferred to carrier
- Carrier receives official invoice
📄 Carrier Invoice Schedule
- Invoices issued twice per month
- Includes completed orders and platform fees
- Shows net payout amount
- Contains VAT information
⚠️ 5. Responsibility for Payments
For customers without approved status, ExusTrans cannot guarantee payment in all cases.
- Payments from unapproved customers are their own responsibility
- Carriers should verify payment status before delivery
- Risk is higher with new or unknown clients
🛡️ Our Commitment
- Monitoring of transactions
- Payment reminders
- Account restrictions for non-payment
- Dispute support
- Assistance with recovery
✅ 6. Recommendations for Carriers
To reduce financial risks, carriers are advised to follow these best practices:
- Use platform payments whenever possible
- Request advance payment from new customers
- Confirm payment status before unloading
- Document agreements in chat
- Do not deliver without payment security
🏛️ 7. Role of ExusTrans in the Payment Process
ExusTrans acts as a neutral transaction and billing platform connecting customers and carriers.
- Provides secure payment infrastructure
- Generates official invoices
- Manages accounting records
- Supports dispute resolution
- Ensures transparency
📊 8. Summary – How Payments Work on ExusTrans
🏢 For Approved Customers
- Invoice-based billing
- No online payment required
- Billed twice per month
💳 For Standard Customers
- Online payment required
- Payment before or shortly after delivery
- Invoices issued twice per month
🚛 For Carriers
- Paid by ExusTrans
- Stable payout system
- Reduced payment risk
❓ Frequently Asked Questions (FAQ)
💳 Do approved customers need to pay online on ExusTrans?
No. Approved customers do not need to pay online. They receive consolidated invoices twice per month and pay by bank transfer according to agreed terms.
📅 How often are invoices created on ExusTrans?
Invoices are issued twice per month: on the 16th for orders from the 1st to 15th, and on the 1st of the next month for orders from the 16th to the end of the month.
💼 Do standard customers have to pay before delivery?
Yes. Standard customers must pay online before delivery or within the agreed period with the carrier using the ExusTrans payment system.
💬 How can customers pay on ExusTrans?
Customers can pay via the payment button in chat or through the checkout icon in the navigation bar, where they can manage pending payments.
🚚 Who pays the carriers on ExusTrans?
All carriers are paid directly by ExusTrans after customer payment is verified and transport is completed.
🧾 When do carriers receive their invoices?
Carriers receive invoices twice per month, including completed orders, platform fees, VAT information, and net payout amounts.
⚠️ Is ExusTrans responsible for unpaid orders from unapproved customers?
No. Payments from unapproved customers are ultimately the carrier’s responsibility. ExusTrans provides support but does not guarantee payment.
🛡️ What should carriers do to avoid payment problems?
Carriers should use platform payments, request advance payment from new customers, confirm payment status before loading, and document agreements in chat.
🧮 Can customers pay for multiple orders at once?
Yes. Using the checkout in the navigation bar, customers can select and pay multiple pending orders at the same time.
Conclusion
The ExusTrans payment system balances flexibility, security, and reliability. Approved customers benefit from invoice billing, standard users ensure service continuity through online payments, and carriers receive centralized payouts. By following platform rules, all users can operate safely and professionally.
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